Warranty & After-Sales

The company states the whole machine warranty is 2 years and the handle is rated 10 million times. The company lists free training service and video technical support. The company states all questions are answered within 24 hours and resolved within 72 hours.

These are company statements. Before ordering, confirm the warranty and after-sales terms that apply to your model on inquiry, including what is covered, how service is delivered, and which parts are included.

Lead time statements published by the company are listed side by side on the FAQ page rather than merged: ordinary laser 3 working days, delivery within 3–5 working days in another product FAQ group, and an OEM production cycle of 15–30 days.