Frequently Asked Questions

Warranty

The company states the whole machine warranty is 2 years and the handle is rated 10 million times. Free training service and video technical support are listed by the company. The company states all questions are answered within 24 hours and resolved within 72 hours. Before ordering, confirm the warranty terms that apply to your model on inquiry.

Lead time

The company publishes more than one lead time statement, and this site lists them side by side rather than merging them: ordinary laser 3 working days (one product FAQ); delivery within 3–5 working days (another product FAQ group); OEM production cycle 15–30 days. Before ordering, confirm the lead time for your order on inquiry.

Payment

Payment methods listed by the company include T/T, Western Union, Escrow, PayPal and L/C, with other methods negotiable. Before ordering, confirm the payment method for your order on inquiry.

Packaging

Packaging listed by the company includes a solid aluminum box, and an aluminum alloy case, carton case, or wooden case depending on the product group. Before ordering, confirm the packaging for your model on inquiry.

MOQ

MOQ: 1 unit. Before ordering, confirm the final terms on inquiry.

Certification documents

Certificates available upon request. Before ordering, ask for the certification documents that apply to your model and market, and confirm that they match.